Our Commitment to Service
We are committed to delivering the level of service our customers deserve.
At Charnwood, we have unrivalled in-depth knowledge of real-fire heating and continue to invest a great deal of time and money into innovative stove design and development.
As a privately owned, family-run company, customer service is of the utmost importance to us. We strive to ensure that all of our customers receive the information and service they deserve. From the moment you get in touch, our skilled and experienced team of experts will deliver an honest, transparent and efficient service.This is an area of our business that we absolutely refuse to compromise on.
A dedicated customer support team
We have a dedicated customer support team who are able to answer your questions both before you purchase your Charnwood and after it is installed.
In addition to the office based team, we have qualified technical sales managers covering all parts of the UK and Ireland. This means that help is always available whether at the design stage or later on.
Prioritising quality over cost
For us, and for our customers, we look for quality above cost. After all, the purchase of a Charnwood is an excellent long-term investment and will be the focus of your home for many years to come, long after the memory of what you paid for it has gone.
